FAQs
Answers to your questions
Why should I use a MATERNITY TENS unit?
Maternity TENS units are designed especially for use during labor.
The BOOST button provides a continuous surge of power during a contraction. This will feel like a continuous stronger sensation than the burst mode.
Additionally, this gives you a sense of being in control over your contractions, as YOU control the BOOST button!
Not sure which unit to buy?
How long will it take for my TENS unit to arrive once I place the order?
We’re located, and ship from Lexington KY USA!
We ship UPS mail, if possible, which usually takes 4-5 days depending on your location. We also offer 2-day air as well as next day air (not including weekends or holidays)
If you have rented a TENS unit, please click here for unpacking instructions
Is my tens unit warranted?
Yes,
Your purchased unit is warranted for 1 year from the date of purchase.* For warranty inquiries, find the serial number inside the battery compartment. *You must use babycare tens electrodes in order to validate your warrantyCan I get a refund on my purchased tens unit?
Refunds are only applicable to unopened (seals still intact) TENS units, which must be shipped back within 30 days of purchase and at your expense. Refunds will incur a 20% restocking fee. (Refunds do not apply to accessories or TENS rentals units) Please email us for a return RMA. Email or contact us (859) 551-4415.
How do I use a TENS unit?
Are Elle TENS safe? What are the contraindications?
Yes. TENS units are safe for using during labor.
CONTRAINDICATIONS:
DO NOT USE A TENS UNIT:
- Until you are 37 weeks gestation before using or practising with your tens unit.
- In water: If you want to get in a birth tub or shower, you must remove the tens unit and and pads. Once you are out of the water, you can resume with the TENS unit after drying off well
- If you have a pacemaker
- If you have epilepsy
- If you have any skin irritation in the area where the pads will go
If have any doubts whatsoever consult a medical professional.
Can I try the ELLE TENS machine before labor begins?
Yes, once you have reached 37 weeks of pregnancy you are welcome and encouraged to practice using the TENS unit. If you are suffering from back ache you can benefit from using it. Just not before 37 weeks.
Please use alcohol pads to wipe off any oils before applying the pads to prolong the stickiness of the pads. The pads will last 10-15 times if used correctly.
After use, replace the pads onto the protective sheet.
What if I'm being induced?
A TENS unit is ideal to use if you are having an induction! To allow time for your endorphin levels to rise, begin using your TENS unit one hour before Pitocin is administered.
What if I want an Epidural?
Start the TENS unit as soon as you think you are in labor. A TENS unit is one of the few pain management options for early labor while you’re still at home! Did you know that early labor is two thirds of your labor?
You can use a TENS up until the point you decide you want an Epidural. In fact, using a TENS may delay or eliminate the need for an epidural!
Can I use an ELLE TENS machine in water or if I’m considering a water birth?
No, you cannot use a tens unit in water. If you want to use the shower or birthing tub, remove the unit and pads and dry off well before re-applying the pads and the unit.
I think I'm in labor, when should I start the tens unit?
The earlier the better! This gives a chance for your body to produce more endorphins. It’s most effective when used early in labor to give your body time to respond to the stimulation, which can take about an hour. We suggest to start the tens unit as soon as you think you are in labor
Can I use a TENS unit AFTER my birth?
Yes, a tens unit can be used for acute and chronic pain for many applications.
Afterbirth pains can be painful especially when breastfeeding. These cramps are caused by your uterus contracting as it is returning to its original size. A TENS unit can be used to help with the afterbirth pains by placing the pads on your lower abdomen area to help alleviate the pain.
Using a TENS unit after a C-section can help with pain relief there by reducing the need for opioids and non-opioids.
A TENS unit can help with period cramps or other acute or chronic pain including muscle pain and strain. In fact, my husband often uses one for his back. He loves switching from the pulsing mode to the boost button on our TENS units!
Is a TENS unit FSA/HSA eligible?
Yes, if you are purchasing or renting a TENS unit for personal use.
Rental question - What if I need to keep my rental unit a bit longer?
We know due dates are unpredictable! Just let us know, we are happy to work with you if you need to hold on to the tens for a few more days. Just bear in mind, the rental period is for 6 weeks from your order date. Your return due date of your tens unit is noted in the box.
Rental question - Is return postage included?
Yes, return postage is included. A POSTAGE PAID RETURN LABEL is in the box! Please contact us if lost or damaged and we will email you a label.
Rental question - What if I don’t return the TENS unit?
If the unit isn’t returned within 6 weeks from the time you submitted your order, you will forfeit your deposit. Don’t despair, you will probably find owning a TENS unit will be very useful if you have muscle strains or pains. My husband loves our TENS unit for relief from occasional back pain.
Rental question - Can I get a refund if I have my baby before my TENS unit arrives or I have a C-section?
Unfortunately we do not offer refunds on rental units. Due dates are just an estimate! Birth plans can change and babies can come before your due date. Once the unit is sent to you it takes it out of our inventory. Thank you for your understanding.
